FAQ

Frequently Asked Questions

We offer instant activation on all our Shared Servers. The order is active when the payment is complete and the status is set to Processing.

Why should i use AllSafe Servers?

  1. Connecting to our servers, we keep your privacy safe.
  2. With our service, users can choose the country of their servers.
  3. Keep your gaming and business 100% safe.
  4. Protect your network from DDoS Attacks.

How does my subcription work?

When you place an order an automatic subscription starts and all steps are automated via email to you.

If you use direct Credit or Debit card by Stripe secure payment the renew is automatic if you have money on your card.

All other payment methods are manual on Renewal Order.

Can I test the servers for FREE?

Yes, Install our dedicated app for Window / Linux and straight connect to #90MIN FREE TEST servers.

  1. PATH SERVER AMSTERDAM (NL)
  2. PATH SERVER DALLAS (US)

How much do I have to wait after I pay for a Plan?

We offer instant activation on all Shared Servers Plans if you use Stripe Payment Gateway or Bitcoin, the order is Active when set to Processing.

If you pay using Cryptocurrency the plan need our manual approval, usually it takes from 2 to 24 hours.

Make sure you download our App and install it.

Connect with your allsafevpn username (not the email) and password.

Can I change my username?

No, once you create an account the username is unique.

You can change email and password if you wish from “Edit Details” page in Client Area.

I can't login or lost my password, how do I change it?

You can easily change your password the process is automatic.

  1. Logout in case you are Logged In.
  2. Put your email here and send the request.
  3. Check your email box, we send you the reset link.
  4. Copy and paste the reset link on your browser (don’t worry if you get 503 error).
  5. Check your email box again and you see an email with your new login password.

If you do not see email from us check your spam box.

AUTH_FAILED

There are a few reasons for this message to appears:

  1. Wait 1 minute and try again.
  2. Make sure that you disconnect from the previous one if you want to change location.
  3. Your plan is expired.
  4. Your password has been changed.
  5. You use more connections (devices) than your plan permits.
  6. If the payment is not set to Processing means the plan is not active.
  7. Make sure you are using the correct username (not the email) and password related to your account.

If none of these reasons are true in your case contact our support team via livechat or tickets and we will get back to you as soon as possible

Do you offer refund?

No, we don’t offer refund since you can test the service for free before to buy.

Can I run my own service?

Yes, you can get a private server on your favorite location.

If you need to run your own service you can order a Private server on those plans:

  1. Path Plan with PATH
  2. OVH Plan with OVH GAME

Order Tracker:

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Automatic Subscription

Light Mode
Dark Mode
[]