FAQ

Frequently Asked Questions







We offer instant activation on all VPN Plans, the order is Active when the payment is complete and the status set to Processing.

How do i use AllSafe VPN?

We offer instant activation on all VPN Plans, the order is Active when the payment is completed and the status set to Processing.

  1. 💿 Install AllSafeVPN app on your windows device.
  2. 🔐 Connect to the server with your username (not the email) and password.

Which payment methods do you accept?

You can use Paypal account, if you do not have it use direct Credit or Debit card using Stipe secure payment.

If you wish to anonymized your payment choose Bitcoin.

Can i test the vpn for FREE?

Yes, Install our dedicated app for Window / Linux and straight connect to #FREE TEST servers.

How much to i have to wait after i pay for Starter Plan?

We offer instant activation on all VPN Plans, the order is Active when set to Processing.

Make sure you download our VPN-App and install it.

Connect with your allsafevpn username (not the email) and password.

Can i change my username?

No, once you create an account the username is unique.

You can change email and password if you wish from “Edit Details” page in Client Area.

I can't login or lost my password, how do i change it?

You can easily change your password the process is automatic.

  1. Log Out in case you are Logged In.
  2. Put your email here and send the request.
  3. Check your email box, we send you the reset link.
  4. Copy and paste the reset link on your browser.
  5. Check your email box again and you see an email with your new login password.

If you do not see email from us check your spam box.

I can't connect to the vpn, i get AUTH_FAILED.what is the problem?

There are a few reasons for this message to appears:

  1. Wait 1 minute and try again.
  2. Make sure that you disconnect from the previous one if you want to change location.
  3. Your plan has expired.
  4. Your password has been changed.
  5. You use more connections (devices) than your plan permits.
  6. If the payment is not set to Processing means the plan is not active.
  7. Make sure you are using the correct username (not the email) and password related to your account.

If none of these reasons are true in your case contact our support team via livechat or tickets and we will get back to you as soon as possible

Do you offer refund?

No, we do not offer refund for VPN Plans and Private Servers. You can test the service for free before you buy.

Can i run my own vpn?

Yes, you can get a private server on your favorite location.

If you need to run your own vpn you can order a Private server on those plans:

  1. Capitan Plan with OVH BASIC
  2. Colonel with  LINODE
  3. Major Plan with NFO
  4. General Plan with OVH GAME
  5. Admiral Plan with TEMPEST
  6. King Plan with OVH GAME

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Tutorials:

Windows App Setup

Share WIFI from Windows 10 to PS4

Router Setup

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